Please read very carefully as there are no refunds, just credits towards future appointments.
I respectfully ask that you provide me with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing a 24 hour notice I am often unable to fill that appointment time. You will be charged 50% of the service fee for the missed session. The other 50% will be applied to your rescheduled visit. If you do not reschedule with an appointment, you will not be refunded.
Emergencies arise and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, I request that you cancel your session. Inclement weather may also result in the need for late cancellations. I will do my best to give advanced notice if I am closing or need to cancel due to bad weather and I ask you to do the same. Late cancellation due to emergency, illness, or inclement weather will not result in any missed session charge and payment will be applied to your rescheduled appointment.
Late Arrival Policy
We request that you arrive 15 minutes prior to your appointment time to allow time to fill out required paperwork as well as answer any intake questions that I may have. We understand that issues can arise that may cause you to be late for your appointment however, I ask that you call to inform me if this ever occurs so we can do our best to accommodate you.
Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the
next client late. For this reason, arriving after your appointment time may result in loss of time from your treatment so that your session ends at the scheduled time. Full-service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.